Every great solution starts with a problem. For us, that problem was quality assurance in customer support. As a team deeply invested in delivering a top-tier support experience, we set out to find a QA software solution that could help us improve our processes, coach employees effectively, and ensure consistency across every interaction. But what we found was frustrating.
We scoured the market in search of the perfect solution, but we always came up short. The software we found either lacked the comprehensive AI auto-QA coverage we needed, or it was too complex for easy onboarding. We struggled to find a platform that allowed employees to access real-time feedback on their conversations, all while being intuitive and affordable.
After months of searching and testing, we came to a realisation: the software we needed didn’t exist. So, we built it ourselves.
MartialQA was born out of necessity. We bootstrapped from the ground up, pushing through the MVP and proof-of-concept phases with one goal in mind – creating a QA platform that actually delivers. We wanted a tool that would automate QA scoring, provide actionable AI-driven insights, and help teams coach employees in real time without adding layers of complexity.
Our mission is simple: to make quality assurance effortless, insightful, and accessible. We believe that QA shouldn’t be a burden; it should be a tool that empowers teams to do their best work. That’s why MartialQA isn’t just another QA platform – it’s built from firsthand experience, with real-world challenges in mind, and a relentless focus on delivering value.
Today, MartialQA stands as a testament to what’s possible when determination meets innovation. We’re here to revolutionise QA, and we’re just getting started.
Want to know more about how we can help your support team excel?
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